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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Machine Engraving vs. Hand Stamped
- Payment, Pricing & Promotions
- Sterling Silver
- Shipping & Delivery
- Upon receiving your order IDJewelry will immediately send you an email confirmation. A second email will be sent when your order ships as notification. Most machine engraved items are shipped within 24-48 hours from payment date. Most hand stamped and crafted items ship within 72 hours of payment date. We ship all order using USPS First-Class Mail which can take between 3-5 business days from the time of shipment and charge a flat rate of $3. If your order exceeds $50.00 your order ships for free! All orders are shipped from our design studio, located in the Bay Area of California.
- If for any reason you need to refuse your shipment, shipping charges still apply on refused shipments. Please be aware tracking information is not tracked by the carrier on refused shipments. If we do not receive the refused shipment you will be charged for the entire order.
- Privacy & Security
- IDJewelry is the sole owner of the information received on this website. We do not sell customer information to any 3rd party. We retain solely contact information and utilize a delivery system for those who have signed up for our monthly newsletter. Any of your information captured by our website is kept confidential and is used to process your order, approve and process your credit card billing information and finally ship your order to you expeditiously. If at any time IDJewelry is required by law to release information, IDJewelry will cooperate with law enforcement officials.
- Returns & Replacements
- All personalized items (machine or manually engraved) are non-returnable. However we take our customer's satisfaction very seriously and if you feel there is a defect or flaw outside what we've disclosed in your product we are happy to replace it.
- To exchange or return an item that has not been personalized , we are happy to accept your exchange or return as long as we recieve your item within 30 days of your purchase date. The item you are returning to us must not have any evidence of wear and tear, and must be repacked in it's original packaging and be in it's original condition. Please include the completed return/exchange request found on your packing slip. We will not be able to process your exchange or return without the completed return/exchange request form. We will not accept any exchange or return items after 30 days. Shipping costs involved to exchange or return an item are the responsiblity of the buyer.
- To assure your package is securely received, please return your item to us with an insured courier that provides tracking information (FedEx, UPS, or USPS Parcel Post) and hold onto your receipt. IDjewelry is not responsible for items damaged or lost in transit.
- IDJewelry.com
- P.O. Box
- Pleasanton, CA 94566
- Machine Engraving vs. Hand Stamped
- Machine engraved is generally much more precise and takes a small amount of material off of the jewelry piece being engraved. Hand Stamped is a process done manually with a special stamps made for metal and jewelry pieces. Hand stamped products have minor imperfections and each one varies slightly.
- Payment, Pricing & Promotions
- IDJewelry.com accepts VISA, MasterCard and AMEX as well as Paypal. Debit cards with a VISA or MasterCard option are also acceptable. We do not offer cash, checks or CODs as a payment option. If a pricing error occurs, IDJewelry will notify you before shipping or payment occurs and cancel the order. Promotion codes can be redeemed at checkout. To redeem a promotion code simply input the code in the discount code box at checkout. The discount code will reduce your basket subtotal but will not be applied towards sales tax of your products or shipping and handling if applicable. Promotion codes cannot be combined with other offers or promotions and is to be used one per customer. Promotion codes are offered to registered customer and is just one of the many benefits of registering with us.
- What is Sterling Silver
- Sterling Silver is a metal comprised of at least 92.5% pure silver and 7.5% alloy including but not limited to, copper and nickel. The distributors we use find the best importers from a handful of countries and over 40 manufactures to offer the best jewelry sources guaranteed to be 92.5% sterling silver of the best quality. The sterling silver we offer has been plated with nickel or copper prior to applying the .999 silver plating. The plating methods used by the manufactures give the jewelry a longer, brighter life. Silver without adding the copper or nickel will not tarnish but is too soft to use in jewelry or giftware. Sterling silver will tarnish, this is not a defect but the result of a natural chemical process that occurs when sterling silver is exposed to chemicals in the air or elements such as wool, rubber bands and latex. Humidity also accelerates the tarnish.
- Caring for Sterling Silver. Avoid overexposing sterling silver to sunlight and harsh chemicals like chlorine, cosmetics, hair spray, perfume and perspiration. Keep items in sealed poly bags when not in use. Washing jewelry from time to time with mild dish shoap and warm water is a great way to prevent it from tarnishing but be sure to rinse well and dry the jewelry completely with a soft cloth. Tarnish is easier to remove at the beginning (generally a yellow tint) tarnish that has set in longer will be more difficult to remove as it turns brown and eventually black later requiring a professional cleaning with harsher chemicals that adds the chance of damaging your jewelry permanently. Toothpaste should never be used to clean sterling silver, many cleaning brands contain baking soda and other ingredients that may be to harsh on your sterling silver.
